Right of withdrawal

We are happy about your choice to buy a product in our store!

We do our best to ensure that the purchased product matches your choice and that the shopping process brings only positive emotions. A forward-thinking buyer always thinks about guarantees, so read the terms carefully:

Right of withdrawal

  1. You can use the right of refusal and return the product within 14 calendar days from the moment you got the product in your possession, without mentioning the reason for the return.
  2. In order to use the right of withdrawal, you must inform SIA DRISCILA , www.drissilladress.lv online store, by sending a message to e-mail: driscila9@gmail.com about the decision to cancel the purchase. In order for the deadline for the right of withdrawal to be respected, it is sufficient if you send your notification about the exercise of the right of withdrawal before the expiry of the right of withdrawal. After receiving the e-mail, we will inform you and give instructions on how and where to return the product.
  3. The use of the right of withdrawal will end after 14 calendar days, starting from the day when You have obtained or a third party other than the carrier and whom You have indicated has obtained possession of the goods. In order to avoid misunderstandings, when receiving the product, make sure that it fully corresponds to the ordered one - model, color, size and other important parameters.
  4. If you cancel this contract, the www.drissilladresses.lv online store will refund all payments for the product received from you within the scope of the specific distance contract, except for the cost of product delivery and the amount of the return delivery, no later than within 14 days from the day when drissilladresses.lv will be received the goods sent/returned by the consumer.
  5. When returning the product, you must provide appropriate transport packaging, that is, the original packaging of the product must be packed in another packaging suitable for transportation. Otherwise, the postal worker may refuse to accept the item. In order to avoid misunderstandings, we recommend that you insure the product intended for return, otherwise you will be responsible for product damage.
  6. If you want to use the right of refusal, remember that you are only responsible for the decrease in the value of the goods, if the goods are not used to determine the type, characteristics and operation of these goods, but for other purposes. Therefore, take into account that during the period of exercising the right of refusal, you have the right to use the product to the extent necessary for testing the product (to the same extent as you could do before purchasing the product in a regular store). By using the right of withdrawal, you are responsible for the use of the product that exceeds the intended purpose of testing the product, for the use of the product within the period of use of the right of refusal, which is incompatible with the principle of good faith, as well as for the decrease in the value, quality and safety of the product.
  7. Clause 22 of Regulation No. 255 of the Cabinet of Ministers of May 20, 2014 "Regulations on distance contracts" states that the consumer cannot use the right of withdrawal if
  • The price of the product or service depends on the fluctuations of the financial market, which cannot be controlled by the seller or service provider and which may occur during the right of withdrawal;
  • The item is made to the consumer's instructions or if the item is clearly personalized
  • The product is perishable or soon to expire;
  • The consumer has opened the package for a product that cannot be returned due to health and hygiene reasons (for products such as electric toothbrush, epilator, electric beard shaver, beard/hair trimmer, electric hair clipper, hair straighteners, manicure and pedicure accessories )
  • Due to its characteristics, the product is irreversibly mixed with other things after delivery;
  • The consumer has opened the packaging of audio or video recordings or computer programs;
  • The contract is concluded for the supply of digital content, which is not supplied on a permanent data carrier, if the supply of digital content has been initiated with the consumer's prior express consent and confirmation of the loss of the right of refusal;
  • drissilladresses.lv online store draws attention to the fact that, upon ascertaining the loss of value of the returned goods, it is possible to file a lawsuit against the Consumer for covering the losses caused by SIA DRISCILA , which occurred as a result of the Consumer's actions.

The procedure for submitting and examining claims and complaints

  1. The claim submission period for purchased goods is 24 months from the moment of purchase.
  2. If the non-compliance of the goods with the terms of the contract is revealed within six months after the purchase of the goods, it is considered that it existed on the day of the purchase of the goods, except for the case when such an assumption contradicts the nature of the goods or the type of non-compliance.
  3. If the purchased product turns out to be inadequate, the consumer has the right to request:
    1. First of all , to eliminate the non-conformity of the product OR exchange the product without compensation (including without compensation for sending the product, work, materials and other costs) and within a reasonable period of time, except if this is impossible or disproportionate. The nature of the product, as well as the intended purpose of its use, must also be taken into account .
    2. If non-conformities are not rectified within a reasonable period of time or the product is not exchanged without causing inconvenience, the consumer has the right to:
    A corresponding reduction in price
    Cancellation of the contract and refund (except if the discrepancy is minor and cannot significantly affect the ability to use the product)
    When reducing the price or canceling the contract, it is possible to take into account the wear and tear of the product or the benefit that the consumer obtained when using the product and which the contracting parties did not agree on
  4. If a dispute arises with the seller or service provider, it must first be resolved through negotiations, trying to reach an agreement - orally or in writing.
  5. The seller's obligation is to provide an answer/offer for a solution, usually within 15 working days. The refusal must be justified.
  6. If the dispute cannot be resolved, the consumer can turn to:
    1. In the Consumer Rights Protection Center for help
    2. At the out-of-court dispute resolver of the relevant field, for example at the Public Services Regulatory Commission, at the Ombudsman of the Association of Latvian Commercial Banks, the Ombudsman of the Association of Latvian Insurers, etc.
    3. In the Consumer Dispute Resolution Commission, if the help provided by the Consumer Rights Protection Center has not provided a result in resolving the dispute and it is possible to convene a commission in the relevant field
    4. In court, including in accordance with the procedure for small claims
  7. Out-of-court dispute resolution procedure:
    1. Please submit a complaint about the availability or quality of goods electronically by sending to the e-mail address driscila9@gmail.com . The complaint will be considered within 7 working days from the date of receipt of the complaint, with a reply sent to the e-mail address specified in the complaint.
      If the complaint will be recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the options for alternative dispute resolution provided for in the regulatory acts by submitting a written application to the seller of the goods for the out-of-court dispute resolution stating
      - name, surname, contact information;
      - date of submission of the application;
      - the nature of the dispute, claims and their justification.
    2. Information on out-of-court dispute resolution options for out-of-court dispute resolvers:
      - Online dispute resolution: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=LV
      - Dispute resolution process: http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
      - Database of out-of-court dispute resolvers: http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
    3. Consumer Out-of-Court Dispute Resolution Commission:
      Riga, Brīvības Street 55, LV-1010
      Tel.: 65452554;
      e-mail: ptac@ptac.gov.lv
      website: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0
      Fee: Free
      Languages: Submissions can be submitted in accordance with the State Language Law

The right of refusal does not apply to legal entities.

We will do everything so that the warranty or claim review procedure goes as soon as possible and does not cause you unnecessary worries.

Damage caused by natural conditions is not compensated.